Shipping policy

Shipping policy

Gamestore Shipping Policy

At Gamestore, we aim to get your console to you quickly and safely.

Please read this policy carefully-by placing an order at checkout,
you confirm you have read and agree to our Shipping Policy and
Terms & Conditions.

1) Order Processing (Dispatch)
•
Orders are typically processed within 1-3 business days
(Monday-Friday, excluding public holidays).
•
Processing time is separate from shipping/transit time.
You will receive a shipping
confirmation email with tracking
once
your order has been dispatched.

Peak / Festive Season Notice (IMPORTANT):
During peak periods (including Black Friday, Cyber Week,
Christmas/New Year, major sales, and public holidays), processing
and carrier transit times may be longer than the estimates shown
below*.

If we are unable to dispatch within the timeframes we advertise, we
will notify you with updated options (including cancellation where
applicable).

2) Delivery Times (Estimates*)
We currently offer the following shipping options:

Priority Tracked Shipping ($6.99): 3-10 business days

Standard FREE Shipping: 7-15 business days

• 
  * Delivery timelines are estimates, not guarantees. They start once
  your order has been dispatched and may vary due to factors
  outside our control, including (but not limited to) courier capacity,
  weather, customs (if applicable), incorrect/incomplete address
  details, remote locations, and peak seasonal demand.
  

3) shipping Areas
We currently ship to: UK, EU, US, Canada, and Australia.
(Available services and timelines may vary by destination.)

4) Address Accuracy & Address Changes
Customers are responsible for providing a complete and
accurate shipping address at checkout.

If you need to update your shipping address, email
support@gamelabsca.com within 12 hours of placing your order
(include your order number).

If an order has already been processed or dispatched, we may be
unable to change the address.

Undeliverable / Return-to-Sender:
If a parcel is returned to us due to an incorrect/incomplete address
or failed delivery attempts, we can:

reship the parcel (additional shipping fees may apply),

or issue a refund minus any shipping/handling costs (where
applicable).

5) Tracking & Delivery Confirmation

All orders include tracking.

A shipment is considered delivered when the carrier tracking
shows "Delivered" to the address provided at checkout (including
delivery to a safe place/mailroom/reception where used by the
carrier).

For higher-value orders, we may require signature confirmation
at delivery.

6) Delayed Shipments

Carrier delays can occur and are outside our control. A delay does
not automatically entitle a customer to a refund once an order has
been dispatched.

If your parcel is delayed beyond the estimate*, contact
support@gamelabsca.com and we will assist by opening a courier
inquiry where applicable.

7) Lost, Missing, or Stolen Packages

A) Tracking shows "Delivered" but you can't find it
Before contacting us, please:
check around your property/safe place,
check with neighbours/reception/mailroom, and
•
contact your local delivery office.

If still missing, email support@gamelabsca.com within 7 days of
the "Delivered" scan so we can investigate promptly.

B) Tracking shows no delivery and it's late
If your package hasn't arrived within the estimated window*,
contact us and we will start an inquiry with the courier.

Important: We may require written confirmation and supporting
information for investigations (e.g., confirmation of address, delivery
location details, and any carrier case references). Resolutions
(replacement/refund) are provided only where the courier confirms
the parcel is lost or misdelivered.

8) support
email:support@gamelabsca.com

Support Hours: Monday-Friday | 9:00 AM - 5:00 PM GMT
(replacement/refund) are provided only where the courier confirms
the parcel is lost or misdelivered.